Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
After a paper jam issue and printer maintenance I received "Printer Failure 061000048
@FrustratedInPHX, Welcome to the HP Support Community!
I understand you are not able to print due to this error.
Kindly perform the steps mentioned in this document - '0xc19a0005' or Similar Error Code Displays
Also, check if there are any jams inside the printer, refer to - Paper Jam Error
Check if the print carriage is moving freely. Refer to 'Carriage Jam' or 'E3' Error Displays
Update the printer firmware if possible
Click here to download and install the latest printer firmware from your PC.
Click here to know different methods of updating printer firmware.
Now, try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue. If the printer makes a copy, the hardware is fine.
If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
KUMAR0307 I am an HP Employee
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