Printer Failure-error message, "There is a problem with the printer or ink system."

[SteveJinHSNC]

Printer Failure-error message, "There is a problem with the printer or ink system."

I have conducted the HP reset by turning off and back on (several times).  Also removed and cleaned all the print cartridges and heads.  Still getting the error message.  Any suggestions?   

[Jeet_singh]

@SteveJinHSNC,

Greetings and Welcome to HP Support Forums!

Have you recently made any changes on the printer before the issue started?

Did it happen after a power surge or power outage?

Have you tried to reseat the printhead multiple times?

Let's try these steps here:

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Did you try to update the printer firmware? If not, If your printer connected wireless, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website. 

Restart the printer once done.

For more details on how to update the printer firmware, please go through this link: HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, try the steps listed here:   HP Officejet 8600 Printers - 'Ink System Failure' Error 

Hope this answers your question.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂