Printer Failure error message

[jaimeg713]

Printer failure mssg, problem with the printer or ink system.

Have turned off and unplugged.  Printer failure mssg persists.

Was using secondary market ink jet cartridges.

Suggestions?

[sandytechy20]

@jaimeg713

Welcome to HP support community.

Update the printer firmware

Updating the printer firmware might resolve printhead problems. Go to Updating or Upgrading the Printer Firmware for more information.

 Reseat the printhead up to three times

1. With the printer turned on, unplug the power cord from the rear of the printer.

      WARNING: 

   You must disconnect the power cord before reaching inside the printer.

2. Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.

   

3. Close the ink cartridge access door.

4. Reconnect the power cord to the rear of the printer.

5. Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others

Cheers.

[jaimeg713]

Thanks for the reply.

Went to website, confirmed firmware is current, OJP8600_N911a_1829A.exe

Reseated printhead per instructions.  Turned printer back on, error mssg persisted.  Repeated printhead reseat 4 times per instrucions.  Error mssg persists.

Jaime

[sandytechy20]

@jaimeg713

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[jaimeg713]

Followed your suggestion.

Entered SN & Product #.  SIte shows product warranty has expired & refers me back to the HP Support Community.

Have done a google and found videos with suggestions on how to fix HP8600 Printers with this error message,...

How to fix hp officejet pro 8600 printer failure error  Tried this solution but it did not work for me.

How to fix inksystem failure for HP 8600, 8610, 8620, 8630 Print Heads  This solution worked, but,....  Error mssg disappeared, but Printer then displayed new error mssg saying Magenta cartridge was damaged.  Installed newly purchased  Magenta cartridge.   Printer says Magenta cartridge is still damaged.   Install second newly purchased Magenta cartridge.  Printer accepts this Magenta cartridge, but then says Black cartridge is defective.  Install newly purchased Black but  error mssg persists, Black cartridge is defective. 

Decided to undo the How to fix inksystem failure for HP 8600, 8610, 8620, 8630 Print Heads solution, took the tape off & original error mssg reappears, "....problem with the printer or ink system,..." 

Appears I am chasing my tail with little forward progress.

[Riddle_Decipher]

jaimeg713 I'm glad that worked, if you need anything else, feel free to get back to us anytime.

Good luck, ahead.