Printer Failure error on my 8600 plus

[tanyaclick]

I am getting a Printer Failure error that states:

PRINTER FAILURE

There is a problem with the printer or ink system. Turn printer off, then on. if problem persists contact HP.

Obviously I restarted it several times. left it unplugged for a while etc. Phone support is not available due to out of warranty. Please provide the solution ASAP.

Thanks

[KrazyToad]

@tanyaclick

Welcome to HP Community

I have gone through your Post and would like to help
 

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

Reseat the printhead up to three times

1. Slip your fingers into the slot on the left side of the printer, and then pull forward to open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before proceeding.

   Figure : Open the cartridge access door

2. 1. 

      Slot on the left side of the printer

3. Unplug the power cord from the rear of the printer. Unplugging the printer prevents the carriage from moving.

      WARNING:

   You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

4. Lift the carriage latch.

   Figure : Lift the carriage latch

   

5. Grasp the sides of the printhead, and then slightly lift the printhead without fully removing it from the carriage.

   Figure : Slightly lift the printhead

   

6. Reinsert the printhead into the carriage to reseat it. As you guide the printhead into the carriage, it lowers into the carriage as it seats.

   Figure : Reseat the printhead

   

7. Gently rock the printhead to the left and right to make sure that the printhead fully seats in the carriage.

8. Lower the carriage latch.

   Figure : Lower the carriage latch

   

9. Verify that the carriage latch is down.

   Figure : Carriage latch positions

10. 1. 

       Carriage latch is up

    2. Carriage latch is down

11. Close the cartridge access door.

12. Reconnect the power cord to the rear of the printer.

13. If the printer does not turn on by itself, press the Power button to turn it on.

14. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Update the printer firmware. Link: https://support.hp.com/in-en/document/c02919168

If the issue persists then it would be a Hardware issue

Let me know how it goes.

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[tanyaclick]

Thank you for the detailed options with pictures. I will save that if I ever have another issue. I am embarrassed to say my Cyan ink cartridge was empty and that was the issue. I thought I had recently changed that one so when the error occurred I only checked the black cartridge initially. 

Long story short, I took out each cartridge to make sure they had ink and replaced the empty one and that solved my issue. 

not sure why i got this weird error for an empty ink cartridge but whatever.

Hopefully this post helps someone else faster than it took me 

[KrazyToad]

@tanyaclick

I'm glad you got this issue sorted out

Do visit our HP Support Community and drop us a message anytime you need help

Thank you