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‎04-23-2020 09:48 AM

HP Recommended
Product: Office jet 7612

Tried unplugging etc with no luck. 
Any one know how to solve this? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-27-2020 03:38 AM

HP Recommended

Hi @Lea12

Welcome to the HP Support Community. I understand you are not able to print due to printer error.  I'm afraid this is a hardware issue with the printer.

 

If you have tried the steps mentioned in this document and the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎04-27-2020 03:38 AM

HP Recommended

Hi @Lea12

Welcome to the HP Support Community. I understand you are not able to print due to printer error.  I'm afraid this is a hardware issue with the printer.

 

If you have tried the steps mentioned in this document and the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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