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‎03-17-2025 06:21 AM

HP Recommended
Product: HP OfficeJet Pro 8028e All-in-One Printer

How I fix my printer? I am getting a "Printer Failure" message

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1 REPLY 1

‎03-22-2025 04:57 AM

HP Recommended

Hi @ajd_1977 

Welcome to the HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand that you are getting printer failure errors, and I am glad to assist you.

Perform a power reset and reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:-  Click here

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support 

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