Printer Failure message

[Marisolrod81]

I have a printer failure error message. I turned it off and on and still get it so it says to contact HP

[Jerry_57]

Hi @ Marisolrod81,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand your printer is showing a Printer failure error. Kindly refer to the steps below to resolve the issue:

1. Check for obstructions in the carriage path

Clear obstructions from the carriage area inside the printer.

1. With the printer on, disconnect the power cord from the rear of the printer.
2. Open the door to access the carriage inside the printer.
3. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.
4. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked on one side of the printer and you cannot move it, follow these steps.
5. Close the carriage access door.
6. Reconnect the power cord to the rear of the printer, and then turn the printer on.

2. Reset the printer

Reset the printer to recover from printer errors or failures.

1. Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Connect the power cord directly to a wall outlet and to the printer.
5. Turn on the printer to complete the reset.

I hope this helps.

Take care and have a good day.

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Jerry_57
HP Support