Printer Failure

[Munning]

My HP printer's window is showing "Printer Failure" and further details: There is a problem with the printer or ink system. This showed up after I changed one of the colored ink cartridges. It will not print. I've tried taking all of the ink cartridges out, shaking them to see if they have ink, putting them all back in, shutting down and unplugging printer, computer and router and rebooting, and also lifting the ink cartridge carrier lever and shifting the cartridges and putting the lever back down (2x). I have not tried all new ink cartridges. I cannot get any different message to appear in the printer's window other than Printer Failure and that there is a problem with the printer or ink system. My printer is 10 1/2 years old but has never had a problem. Thank you for your help!

[zoey7886]

@Munning, Welcome to the HP Support Community!   

Thanks for reaching out about your query regarding an "There is a problem with the printer or ink system" error message!   

We're thrilled to have the opportunity to assist you and provide a solution.    

Try these steps:   

Check for obstructions in the carriage path  

Clear obstructions from the carriage area inside the printer.  

With the printer on, disconnect the power cord from the rear of the printer.  

Open the door to access the carriage inside of the printer.  

Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.  

Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps. 

Close the carriage access door.  

Reconnect the power cord to the rear of the printer, and then turn the printer on

Hope this helps!  

Take care, and have an amazing day!    

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Regards,