Printer Failure

[WillowCerus]

Dear Hp

My product: Hp Deskjet Ink Advantage 4535  All in one printer

My printer has been displaying a message as follows:

'Printer Failure

0x61000072

There is a problem with the printer or ink system. Turn on and off...if message persists contact HP.'

It is not printing any of my documents. Printing seems to be the only issue seeing that I was able to scan a document.

It is approximately 2 years old and I have never encountered such problem. It has been kept in a clean environment and is in good condition.

I have only been using Hp Ink Cartridges 664 black and coloured.

I only used A4 paper.

I have tried the powering off 'reset' but the problem persists.

Please help me for I am sincerely fraustrated.

Regards,

Willow

[KrazyToad]

@WillowCerus

Welcome to HP Support Community

Let's start with a printer reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed
 
Then update the firmware from this Link: https://support.hp.com/sg-en/drivers/selfservice/hp-deskjet-ink-advantage-4530-all-in-one-printer-se...

If the issue persists, you can contact HP Support for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

You can refer to this Link: https://support.hp.com/sg-en/product/hp-deskjet-ink-advantage-4530-all-in-one-printer-series/5447926...

Thank you and have a wonderful day 😊

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