Printer Failure

[Partygras9]

Getting an error message when trying to print. Message says "there is a problem with the printer or ink system".

I've unplugged it and turned it off. Still getting error message. Please help!

[Riddle_Decipher]

@Partygras9 Welcome to HP Community!

You may want to perform a hard reset using the below steps to resolve the issue:

• Turn the printer on, if it is not already on.
• Wait until the printer is idle and silent before you continue.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
  • NOTE: 
  • HP recommends connecting the printer power cord directly to the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.

Wait until the printer is idle and silent before you proceed.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE - HP site is being updated, the links should be available shortly.

(By the end of this article all the issues should be resolved)

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.