Printer Failure

[StMonica]

I replaced the black cartridge and the printer says "Printer Failure: There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP." Unfortunately the printer has an expired warranty (it is old), so I can't get technical support over the phone. I tried turning the printer off and on a couple of times and it's still showing that error message. I also tried taking the cartridge out and putting it back in a couple of times, but that didn't work. Can anyone let me know what I can do to fix this?

[sandytechy20]

@StMonica

Welcome to the HP support community.

I understand that you are getting printer failure error I am glad to assist you.

Reset the printer

• Resetting the printer might clear the error message.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.

Reseat the printhead up to three times

• To clear the error message, you might need to reseat the printhead up to three times.
• Open the door to access to the ink cartridges.
• Wait until the carriage stops moving before you continue.
• Unplug the power cord from the rear of the printer.
• WARNING: You must disconnect the power cord before reaching inside the printer.
• Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.
• 
• Close the ink cartridge access door.
• Reconnect the power cord to the rear of the printer, and then check the control panel for the error message.
• Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[StMonica]

Hi Sandy,

We gave this a try. Unfortunately it didn't seem to work. The printer seems to be temperamental with different ink cartridges. We switched a couple of the ones in there with cartridges from the same type of printer we have at the church, and it seemed to work at first, and then it gave the error message again. So we ended up putting the old black cartridge back in, which made the error message go away, so I could at least scan. The full black cartridge that gave the error message in my printer worked in the other printer. So I have no idea why that is happening. So I guess the solution you sent didn't work unfortunately. Thank you anyway!

[sandytechy20]

@StMonica 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers