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‎04-29-2024 01:23 AM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

This is the same experience I had with my previous HP printer and have only had this one less than 3 years.  First it started off that I had paper jam (I didn't).   This was happening for about a week but it still continued to print.  Then I replaced my black cartridge (always use HP ink) and was getting same error about paper jam.  Still no jams.  Followed along on suggested removing cartridges, shutting down and restarts, etc.   My cartridge carrier is now stuck to the right and there is no cartridge entry door as instructions said.   THEN I did another restart and it says 'SYSTEM FAILURE'.     Have a good feeling this printer is trash now unless HP is able to help me.   If it's trash then I may try another brand entirely.     Used to be able to count on HP products to be quality.   

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