Printer Failure

[Txtarpon]

My HP OfficeJet Pro 6968 is giving me a Printer Failure message and asking that i contact HP with code Ox6100004a. I have shut down and reconnected printer to my internet. But Printer Failure message repeated. Any recommendations would be greatly appreciated !

[Sneha_01]

Hi @Txtarpon,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The 0x6100004a error code on your HP OfficeJet Pro 6968 indicates a hardware failure or a serious issue with the printer that often requires some troubleshooting steps to potentially resolve it. Here’s a comprehensive guide to help you address the issue:

1. Perform Basic Troubleshooting

• Turn Off: Press the power button to turn off the printer.
• Unplug: Disconnect the power cord from the printer and the wall outlet.
• Wait: Leave it unplugged for about 60 seconds.
• Reconnect: Plug the power cord back in and turn the printer on.
• Open all access doors and check for any paper jams or obstructions.
• Remove any jammed paper carefully.
• Open the cartridge access door and ensure the cartridges are properly seated.
• Remove the cartridges and reinsert them to make sure they are securely in place.

2. Reset the Printer

• With the printer turned on, unplug the power cord from the back of the printer.
• Wait for 60 seconds.
• Plug the power cord back in and turn on the printer.

Perform a Factory Reset (if accessible):

• On the printer's control panel, go to Setup or Settings.
• Look for Printer Maintenance or Service options.
• Choose Restore Defaults or Factory Reset.
• Follow the on-screen instructions.

3. Update Printer Firmware

• Visit the HP Support website.
• Search for your printer model and check if there are any firmware updates available.
• Follow the instructions to download and install the latest firmware.

4. Check Printer Hardware

• Check the printer for any visible signs of damage or loose components.:
• Dust and debris can sometimes cause issues. Carefully clean the inside of the printer, including the paper feed rollers.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support