Printer Failure

[BostonTerrier]

My Officejet Pro 8610 is showing a Printer Failure message- There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP. This message showed up on the printer after installing an HP Black ink cartridge. We contacted HP, they sent us a new ink cartridge. After installing it, the same error popped back up. 

[VikramTheGreat · Accepted solution]

Hi @BostonTerrier,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can imagine how frustrating this is, especially after doing everything right and still seeing that Printer Failure message. This error on the HP OfficeJet Pro 8610 usually means the printer cannot detect the ink system properly, even with genuine cartridges. Let’s go through the steps to resolve this:

Recommended Steps

1. Power Reset

• Turn off the printer.
• Unplug the power cord for 60 seconds.
• Plug it back in and turn on the printer.

2. Remove and Reseat Cartridges

• Open the ink access door.
• Remove all cartridges.
• Inspect for protective tape (sometimes overlooked).
• Clean the gold contacts on cartridges and inside the carriage with a lint-free cloth slightly dampened with distilled water.
• Reinsert cartridges firmly.

3. Clean Printhead

• If the error persists, remove the printhead: 
  • Lift the latch inside the carriage.
  • Take out the printhead carefully.
• Clean the electrical contacts on the printhead and carriage.
• Reinstall and lock the latch.

4. Update Firmware

• Go to HP Officejet Pro 8610 e-All-in-One Printer series | HP® Support.
• Download and install the latest firmware update.

5. Perform a Semi-Full Reset

• With the printer on, press:  
  • Back → Back → Back → Back (four times) to open the hidden menu.
• Navigate to Reset Menu → Semi-Full Reset.
• This clears ink system errors but will require re-setup.

6. If Issue Persists

• The printhead may be defective.
• HP recommends replacing the printhead assembly (part number: CN643A).
• If under warranty, contact HP for a replacement.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat