Printer Ghosting

[Kim517]

Hi,

I have an OfficeJet Pro 8720.  Recently it randomly started 'ghost printing' - double printing so it looks like the text has a shadow or ghost.  It only does it occasionally, and other pages print perfectly.  I have tried cleaning the printheads and aligning the printer.  Neither resolved the issue.  Any suggestions would be most welcome.

Thanks.

[TEJ1602 · Accepted solution]

@Kim517, Welcome to HP Support Community!

Does it also happen while making photocopies on the printer?

As per the issue description, it looks like an issue with connectivity or installed drivers. Let us perform quick troubleshooting and keep the printer under observation. Here is what you need to do -

Check the settings before you send the print job. Refer to the document HP Printers - Print Settings Guide (Mac) for help.

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!