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‎11-12-2018 12:17 PM

HP Recommended
Product: Lenovo
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone,

I have some problems with my printer Hp DeskJet Ink Advantage 3835, it prints only blank pages.

I have installed drivers for 3830 series from official hp site. I've made a cartiridges test and the result is below.

When I checked cartrigdes level on the printer it was like 3/4 in both cartridges. I've just reinstall drivers and it's still don't working. What I should do to issue the problem?

 

Both rights indicators are on the other site of the paper, it doesn't matter.

46229804_254073678534587_7842212753207984128_n.jpg

3 REPLIES 3

‎11-12-2018 01:55 PM

HP Recommended

Have you tried cleaning the black cartridge?

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‎11-12-2018 02:41 PM

HP Recommended

Not yet, I'll do it tommorow, I hope it would help

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‎11-15-2018 11:43 AM

HP Recommended

I've just cleaned black cartridge and the problem is sitll alive. I have made also some print test, and the result is below.

The second page  is a test page with all informations about printer, but as you can see in the picture it sounds like black cartridge is broken. Should I buy new one or just try to send the printer back for repair?

46332042_2137660393118381_6536987799864737792_n.jpg46355542_2268048176552555_1766207512664604672_n.jpg

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