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Hello

I have a HP 8600 Office Jet Plus. When printing I received an error stating the cyan cartridge was damaged and need to replace.  I replaced the cyan with a brake new unopened genuine HP ink cartridge.  And same error. I am not sure what my next step will be.

I would like to replace the printer head however I cannot find a replacement printer head on the HP website.  Is there a HP site that sales replacement printer heads? The cartridges I use are 950 and 951. 

Thanks 

Alley

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