• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎12-18-2021 06:28 PM - edited ‎12-18-2021 06:50 PM

HP Recommended
Product: Office Jet Pro 9010
Operating System: macOS 11.0 Big Sur

My OfficeJet Pro 9015 (computer shows it as a 9010 series) has been showing a blue screen with code B305DFF9 on the screen for the last 6 months or so. When this happens, the power button will not shut the printer down. I have to unplug the power cord, reset the printer, and plug it back in.  The printer works fine for a little while after the reset, but the blue screen and code return.

 

Please Help!!

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-21-2021 04:47 AM

HP Recommended

Hi @RTH45,

 

I'd like to help!

 

I understand you are receiving a "B305" error on the printer screen.

 

We can perform a factory defaults on the printer to resolve the issue

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  •  Turn the printer on. HP recommends plugging the printer directly into a wall outlet. 

 To restore the printer to the original factory defaults

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎12-21-2021 04:47 AM

HP Recommended

Hi @RTH45,

 

I'd like to help!

 

I understand you are receiving a "B305" error on the printer screen.

 

We can perform a factory defaults on the printer to resolve the issue

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  •  Turn the printer on. HP recommends plugging the printer directly into a wall outlet. 

 To restore the printer to the original factory defaults

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

Was this reply helpful? Yes No

‎12-27-2021 05:25 PM

HP Recommended

It's been a couple of days but so far, so good. I tried the second option you mentioned with the factory default.

Appreciate the help and will let you know if the issue comes back.

 

Thanks

Was this reply helpful? Yes No

‎12-29-2021 02:34 AM

HP Recommended

I am glad the issue is resolved.

 

If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.