Printer Ink / Cartridge Issues

[WTHLMCAFSN]

Printer says Y ink cartridge is empty. 

I change it. 

Now Printer says C cartridge is empty

I change it

Now Printer says M cartridge is empty

I change it

Now Printer says C cartridge is damaged. 

I just bought it this morning. Printer did not say that the C cartridge was damaged upon insertion...only after I changed the M cartridge.

I tried setting up with new drivers. Not sure if I did that right, but I followed the instructions so I hope so. 

Any ideas? Ready to throw this printer out the window. 

[sandytechy20]

@WTHLMCAFSN

Welcome to HP support community.

Clean the cartridge contacts

1. Turn the printer on.

2. Open the door to access to the cartridges.

3. Wait until the carriage stops moving before you continue.

4. Push in on the front of the cartridge indicated in the error message, and then remove it.

   

5. Wipe the electrical contact on the cartridge with a lint-free cloth.

   

6. Insert the cartridge into its color-coded slot until it snaps into place.

   

7. Repeat these steps for any other cartridges indicated in the error message.

8. Close the cartridge access door.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.