Printer Ink Quality

[mkp10]

I have been an instant ink customer for quite some time.  This week when I inserted a new color ink cartridge, all my documents had streaks in the colored area. as well as the color itself being off as well.  After trying to find the answers online and doing all the recommended trouble shooting, I used the Chat feature only to be told it wasn't available at this time.  After I finally found a phone number to call, the agent really wasn't interested in hearing what I had done and kept asking questions I had already answered.  It felt as though he was more concerned with my warranty or lack there of, than to help with the issue I was calling about.   He ended up just hanging up.  Not only did I cancel my service, I will make sure to tell everyone about the lack of customer service provided.  All this over what I believe was just a defective cartridge.  

[Irfan_06]

Hi @mkp10,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I see that you are facing an issue with the instant ink color cartridge and needs to be replaced.

To validate your instant ink subscription, we need some information related to instant ink account. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support