Printer Ink carriage is stuck on the right side of printer

[Mwarari]

I recently acquired a pre-owned HP Envy 4510 printer. I set it up to use wireless printing. It scans okay remotely. It does not print however, I have tried using the clean cartridge options but that has not helped.

The software reports there is still ink in the cartridges. I recently bought genuine ink cartridges HP 63XL blank and multi-color. I followed the instructions to open the lid, however the ink cartridge does not move to the center of the printer. It is stuck on the right side. I don't think it has anything to do with the carriage since, when I print the cartridge carriage can be seen moving left and right. I am just not able to replace the ink cartridges.

How do I resolve this?

[sandytechy20]

@Mwarari

Welcome to HP support community.

Try the steps mentioned in this HP document to fix the issue:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Mwarari]

I tried that. The same thing occurs. When I open the lid, I expect the cartridge tray to move to where I can change the cartridge. It does not. It remains on the right hand side of the printer covered in such a way that I cannot remove the cartridges.

[sandytechy20 · Accepted solution]

@Mwarari

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.