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Printer Issues

HP Recommended
HP Envy 7800

I am hoping someone can help.  My printer keeps printing with lines through it.  Everything else looks okay.  I have tried everything HP support suggests, but I still cannot figure it out.  Can anyone give me some suggestions?  Thanks in advance!  

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Replace the black ink cartridge.

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It is the color one.  I have replaced both, cleaned it numerous times, etc.  

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Does the printer produce the same output if you try to print a copy in color?

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