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‎06-25-2019 10:27 AM

HP Recommended
Product: Envy 4520
Operating System: Microsoft Windows 10 (64-bit)

I'm constantly losing my internet connection to my printer.  I didn't have the problem until I upgraded to Win10.  I've looked at purchasing another printer, but I like the one I have except for the connection issue.  If I want to use it, I have to unplug/plug back in.  I've tried all the work arounds I've found using the HP Support Assistant on my laptop.  Can I use a usb to ethernet adapter as described in this document https://support.hp.com/id-en/document/c01078926 to more or less hard wire it to my router.

19 REPLIES 19

‎06-25-2019 10:53 AM

HP Recommended

Check the printer firmware, latest is 1827B. (see network stats report)

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‎06-25-2019 12:07 PM

HP Recommended

I'm pretty sure I've done all the updates, but I will check that later this evening.

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‎06-25-2019 06:45 PM

HP Recommended

Firmware version is CFP1FN1827BR.

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‎06-26-2019 07:49 AM

HP Recommended

You have the latest firmware.

Try running the HP print & scan doctor program.

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‎06-26-2019 08:01 AM

HP Recommended

I have done that too, but I will try again after work.

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‎06-26-2019 08:18 AM

HP Recommended

How far from the router is the printer?

You may also consider setting a static IP for the printer thru the EWS.

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‎06-26-2019 08:20 AM

HP Recommended

The printer is in my dining room and router in a bedroom.  There's probably 2 walls between the two.  What is EWS?

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‎06-26-2019 08:29 AM

HP Recommended

For info on EWS click here.

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‎06-26-2019 08:34 AM

HP Recommended

Thank you, will definitely look at this.

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