Printer Needs User Intervention

[Mutt2]

Every time I attempt to print, I get error message "Printer needs user intervention."  Print and Scan Doctor fixes it, says it's a Print Queue issue.  Document prints ok, then the next print job, get the same error message.   Uninstalled and reinstalled software and updates to no avail.

[A4Apollo]

Hey there! @Mutt2, Thank you for joining the HP Support Community!

Do you see any blinking lights on the printer?

Please try few steps recommended below.

Try updating the printer firmware to the latest version.

Update the printer firmware using this link. Click Here

Resetting the printer and the computer can help resolve error conditions.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

     note:

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

   The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Also, Run any Windows Updates on your PC.
 
Clear the Printer Spooler Files and Enable the Spooler Service to see if this will help.

1. Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type Services.msc
2. Double-click Printer Spooler in the Services list.
3. Click on the Stop button and click OK.
4. Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type"%WINDIR%\system32\spool\printers, then delete all files in this folder.
5. Go back to services by holding down the Windows Logo key () on the keyboard and the 'R' to open the run box, type Services.msc again.
6. Double-click Printer Spooler in the Services list.
7. Click on the Start button. In the Startup Type list, make sure that Automatic is selected and click OK.

Try assigning a static IP address to your printer and check if it helps.

Refer the video instructions from HP support to know more information about assigning a static IP to the printer. Click Here

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Mutt2 · Accepted solution]

Hi A4Apollo,

I did as you recommended, and so far so good, was able to print a couple documents without issue.  I'll see how it goes for a while and if no more issues, I'll send an "Accept Solution."   Thanks much!

[A4Apollo]

@Mutt2,

Thanks, that sounds like a plan!

If you have any queries, please write back to us. We will try our best to help you out.

Take Care! 🙂

Don't forget to mark the post as a solution if the issue gets resolved.