Printer Not Printing Cardstock

[abbiefox17]

Hello!

I own an HP Office Jet 4650 that has been purchased within the past six months and it is not printing cardstock.

I have a Mac computer I am printing from and it will print on regular printing paper. The printer system is completely up to date and card stock used to work but now it just gets jammed every time. 

[Jay_G24]

Hi @abbiefox17

Welcome to the HP Support Community. 

What is the size and weight of the  cardstock ?

What's the application you are trying to print from? Have you tried printing from a different application or devices? 

Meanwhile,

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign( -)

to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus( -)

 at the bottom of the list.

4.) Click the plus sign (+)

 click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

6.) Try to print.

Also refer to this document to select the right paper size and type when printing.

Hope this helps! Keep me posted. 

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