Printer Not Working

[NM4114]

My printer comes on and off but there is this error message on the screen 

0x61000048

how do I resolve this issue. There is no paper Jam 

[Max3Aj]

@NM4114, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The error code 0x61000048 on your HP printer typically indicates a carriage jam or internal hardware issue, even if there's no visible paper jam. Here's a step-by-step guide to help you resolve this:

Restart the Printer

• Turn off the printer and unplug the power cord from the back.
• Wait for 60 seconds.
• Plug it back in and turn the printer on.
• Check if the error persists.

Check for Obstructions

Even if there's no paper jam:

• Open the printer access door.
• Gently move the carriage (ink cartridge holder) side to side to ensure it moves freely.
• Look for any small bits of paper or debris and remove them carefully.

Reset the Printer

• Disconnect the power cord while the printer is on.
• Unplug it from the wall outlet.
• Wait for 60 seconds, then plug it back in and power it on.

4. Use HP Smart’s Diagnose & Fix Tool

If the issue persists, use HP’s built-in diagnostic tool:

• Download or open the HP Smart app: HP Smart
• Go to “Diagnose & Fix” in the app.
• Follow the on-screen instructions to automatically detect and resolve issues.

Update Firmware and Drivers

• Visit HP Printer Support.
• Enter your printer model and download the latest firmware and drivers.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support