Printer Officejet 6950 with error 0x6100004a

[glenngem]

The printer comes up with the error 0x6100004a which i have worked out is a paper jam. I have looked for any paper jams in the printer and havent found anything, i have reset the printer and still nothing and i have updated the printer, once again nothing. The website has been no help as the problem still persists.

[Rainbow23]

Hi @glenngem,

Good day. Welcome to the HP Community. Hope you are doing well.  🙂  I understand that you require assistance regarding error codes on the printer I’ll be delighted to assist you with this.

Fabulous analysis.  Terrific diagnosis of the issue as well before posting.

I’d love to help!

to assist you better I need some more required information.

Please remove the ink cartridges and tell me the what error msg do you get on the printer display?

Removing the ink cartridges and checking for an error message can help diagnose the printer issue. Take the ink cartridges out of the print carriage, and then check the printer control panel or computer for an error message.

Open the ink cartridge access door.

Wait until the carriage is idle and silent before you proceed.

To remove the ink cartridge, press the tab on the front of the ink cartridge to release it, and then remove it.

If an orange tab is attached to any ink cartridge, remove it.

Place the ink cartridges on a clean piece of paper upside-down with the ink opening pointing up.

CAUTION:

Do not leave the ink cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the ink cartridges.

Close the ink cartridge access door.

Check the printer control panel for any error messages.

You can also try the below steps to fix the issue.

Reset the printer

In some cases, a printer reset can clear the error message.

Turn the printer on, if it is not already on.

Wait until the printer is idle and silent before you continue.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

HP recommends connecting the printer power cord directly to the wall outlet.

Reconnect the power cord to the rear of the printer.

Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

You can also refer to this article for further troubleshooting.

And if the issue still persists I suggest you reset the printer and I have sent you a private message with the steps to reset the printer.

I hope things work great for you. Keep me posted.

have a great day! 🙂