Printer Photo smart premium C3 10A printhead error

[EroseC]

I'm getting error message "Printhead Problem , remove all cartridges, reinstall printhead".

I've done this, tried cleaning the printhead, bought a replacement printhead, unplugged printer and still same message.

I am not using HP ink cartridges, but I've had no issues with this before (years).

Any help would be great. 

Thanks in advance.

[sandytechy20]

@EroseC

Welcome to the HP support community.

I understand that you are getting a printhead error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- click here

And if the issue still persists, this might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support. 

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.