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‎10-09-2017 10:45 AM

HP Recommended
Product: HP Photosmart 6520 series
Operating System: Microsoft Windows 10 (64-bit)

When I select 'Print' nothing happens.  No error message at all.  I go to the settings and select Devices, Printers and Scanners, and it shows my Photosmart 6520 printer is 'not connected'.  I re-installed the driver for this printer and still says 'not connected' .  I don't understand why because it was working then all of a sudden, one day, it decides not to print and is 'not connected'.  Why?  Also, I selected Windows 10 - 64 bit as my OS but it may be a 32 bit OS.  Not sure about that part.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-09-2017 12:17 PM

HP Recommended

Hi,

Welcome to HP Support Forum. Firstly, please download an run the following tool:

      http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

It may fix the problem for you. If not, post back full error message(s).

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎10-09-2017 12:17 PM

HP Recommended

Hi,

Welcome to HP Support Forum. Firstly, please download an run the following tool:

      http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

It may fix the problem for you. If not, post back full error message(s).

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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