Printer Problem

[Prabhu2019]

I have HP ink tank 319 Printer. Used to get good prints for the last one year. However, last two days whenever  print command is executed, the message displayed in the system is "Printer is in error state". Request help to resolve the issue.

[Raj1788]

@Prabhu2019

Thank you for joining the HP Community

Is the copy working fine?

If a copy is working fine follow the below instruction.

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Update the firmware for the printer using this link: https://support.hp.com/rs-en/product/hp-ink-tank-310-series/16180943/model/18164059/document/c029191...

Restart the printer.

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

6. Try to print.

If the issue persists, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/rs-en/drivers/selfservice/swdetails/hp-ink-tank-310-series/16180943/model/181... to download and install the Full Feature Software and Drivers.

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Prabhu2019]

Dear Raj

The problem is I am not getting any copy at all. No prints are coming out of the Printer. Kindly advice.

[Raj1788]

@Prabhu2019

Refer to this document: https://support.hp.com/us-en/product/hp-ink-tank-310-series/16180943/model/18164059/document/c053370... for Resolving Copy Problems.

Keep me posted, how it goes!

Have a great day!

Cheers:)

[Prabhu2019]

Dear Raj

Thank you for your feedback. Followed through your instructions and checked the status of printer by installing the "HP Smart  App".  It shows that "the Printer Cartridge has failed, but when I checked the level of ink in all the 4 ink tanks, the ink level was  just below the maximum level specified. Hence I am unable to understand how to fix this problem.

Once again thanks for your time.      

[asmita6658]

@Prabhu2019

Appreciate you trying the steps. This looks like a hardware issue. Please reach out to the HP Support in your region regarding this issue, they should be able to help. 

Have a great day!