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‎04-08-2026 04:33 AM

HP Recommended
Product: HP OfficeJet Pro 9125e All-in-One Printer
Operating System: Microsoft Windows 11

I have a problem with my printer saying it has a poor wi fi connection - it seems it does not but the constant beeps are annoying.

The service from HP is poor to say the least yesterday hung on the phone for an hour and then cut off today trying WhatsApp and currently 1 Hr and 40 minutes and no reply.

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-10-2026 02:56 AM

HP Recommended

Hi @OWM1,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand your printer is indicating a poor Wi-Fi connection. There are several steps you can take to diagnose and resolve the issue. Here are some troubleshooting tips:
 

Check the Network Configuration:
 

  • Print a Network Configuration Page from your printer's control panel. This will show the current network settings and a list of detected wireless networks along with their signal strength.
     
  • To print this page, go to the printer control panel, touch or swipe down to open the Dashboard, and select Setup, then Reports.

Positioning of the Printer:
 

  • Ensure that your printer is placed within the range of the Wi-Fi router. Avoid placing it near objects that may cause interference, such as microwaves or cordless phones.

Restart the Devices:
 

  • Turn off the printer, router, and computer/mobile device. After a minute, turn them back on to see if it resolves the connectivity issue.

Check for Router Firmware Updates:
 

  • Ensure that your wireless router has the latest firmware installed. Outdated firmware might cause connectivity issues.

Use a Wired Connection (if possible):
 

  • If the problem persists, consider connecting the printer using an Ethernet cable to see if the issue is resolved.

 

I hope this will help.

 

Take care and have a good day.


Jerry_57
HP Support

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

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5 REPLIES 5

‎04-10-2026 02:56 AM

HP Recommended

Hi @OWM1,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand your printer is indicating a poor Wi-Fi connection. There are several steps you can take to diagnose and resolve the issue. Here are some troubleshooting tips:
 

Check the Network Configuration:
 

  • Print a Network Configuration Page from your printer's control panel. This will show the current network settings and a list of detected wireless networks along with their signal strength.
     
  • To print this page, go to the printer control panel, touch or swipe down to open the Dashboard, and select Setup, then Reports.

Positioning of the Printer:
 

  • Ensure that your printer is placed within the range of the Wi-Fi router. Avoid placing it near objects that may cause interference, such as microwaves or cordless phones.

Restart the Devices:
 

  • Turn off the printer, router, and computer/mobile device. After a minute, turn them back on to see if it resolves the connectivity issue.

Check for Router Firmware Updates:
 

  • Ensure that your wireless router has the latest firmware installed. Outdated firmware might cause connectivity issues.

Use a Wired Connection (if possible):
 

  • If the problem persists, consider connecting the printer using an Ethernet cable to see if the issue is resolved.

 

I hope this will help.

 

Take care and have a good day.


Jerry_57
HP Support

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No

‎04-10-2026 03:21 AM

HP Recommended

Thank you all of the above BUT it has worked ok for the last 10 months sat in the same position and working on WiFi why would it all of asuden jus start with a problem - definitely a printer issue!

Was this reply helpful? Yes No

‎04-10-2026 08:51 AM

HP Recommended

HI @OWM1,

We understand your concern—the sudden glitch feels like a cloud over steady skies.

Regards
Jerry_57
HP Support

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No

‎04-11-2026 01:25 AM

HP Recommended

Hard wired it stopped using Wi Fi - not ideal but it works now to hide the wires!!

Was this reply helpful? Yes No

‎04-12-2026 09:47 AM

HP Recommended

Glad to hear it’s working—like tucking the wires neatly out of sight, it brings a little calm to the space.

 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
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