Printer Problem

[Charles5876]

My printer screen is stuck with the following message on it:  Printer maintenance is in progress.  Do not interrupt.  It has stayed on that screen for an hour.  Tried unplugging printer and restarting and it still appears and I can't seem to move off that screen.  Help!

[Raj_05]

Hi @Charles5876,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your HP OfficeJet Pro 8035 printer is stuck in a maintenance mode loop. Here are a few steps you can try to resolve this issue.

Power Cycle the Printer:

• Unplug the power cord from the printer and wait for about 1-2 minutes.
• Plug the power cord back into the printer.
• Turn on the printer and see if it boots up normally without the maintenance message.

Hard Reset:

• Sometimes, a hard reset can help resolve software glitches.
• With the printer powered on, disconnect the power cord from the back of the printer.
• Wait for about 60 seconds.
• Reconnect the power cord and turn on the printer.

Update Firmware (if possible):

• If you can access the printer's control panel menu, check for any firmware updates. Updating the firmware can sometimes resolve such issues.

Factory Reset (if needed):

• As a last resort, you may need to perform a factory reset on the printer. This will reset all settings to their defaults.
• The exact steps for a factory reset can vary by model, so refer to your printer's manual or HP's support website for instructions specific to the OfficeJet Pro 8035.

If these steps don't resolve the issue, it might indicate a deeper hardware or firmware problem.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support