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Locked

‎05-17-2019 09:36 AM

HP Recommended
Product: ENVY 55055
Operating System: Microsoft Windows 10 (64-bit)

I can bring up the print properties dialog box, but, I can't change any of the settings! I can't even close the box normally, I must use the "close window" option on the taskbar. Also, under the first tab "printing shortcuts" there is a lock symbol on all the options.

2 REPLIES 2

‎05-17-2019 09:39 AM

HP Recommended

I seem to have just fixed it. There was an option to name the original setting provided by HP. So I did. After that I had access to the entire dialog!

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‎05-18-2019 10:09 AM

HP Recommended

@GoalieRon,

 

Thank you for reaching out to the HP Support community!

 

Great to hear that the issue is fixed.

Please feel free to reach us back if you need any further assistance.

 

Cheers!

ATHARVA_GP
I am an HP Employee

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