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‎08-26-2020 12:05 PM

HP Recommended
Product: ENVY Photo 7800 All in one printer
Operating System: Microsoft Windows 7 (64-bit)

Printer started printing poorly.  Ran head cleaner 3 times, ran diagnostics, ran alignment.  It's looking worse as it goes through the tests.  Using HP Printing cartridge, clean new paper.  Printer is 2 yrs old.   Not used a lot.. but used. Can't really read the Usage Information but it looks like 914 pages in its life.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-26-2020 12:16 PM

HP Recommended

Try a fresh black ink cartridge.

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3 REPLIES 3

‎08-26-2020 12:16 PM

HP Recommended

Try a fresh black ink cartridge.

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Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
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‎08-29-2020 09:04 AM

HP Recommended

Thank you.  The replacement black cartridge did repair the printing issue.  The cartridge that was in there came from the same package and it was 3/4 full according to the printer.    These cartridges are expensive and it's annoying that it failed.  I hope this issue is not repeated. 

 

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‎08-29-2020 10:00 AM

HP Recommended

Inkjets need to be used every 5 days.

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