Printer Queue Issue

[robertdrewjr]

I have a HP Officejet Pro 7740.  It was working fine today but no i cannot print.  I print something and I get an error message in the printer queue.  I have run scan doctor and it says the printer queue has been fixed but I am still getting the same error.  I have uninstalled and reinstalled the driver through the windows setup but still the same error.  I know it is not my network.  My other computer and tablets print fine.  Does anyone have any good tricks?  Thanks for your help. 

[Jay_G24]

Hi @robertdrewjr,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing print queue error

Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

First, unplug the USB cable from the printer if present.

• Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Restart your computer.
  • Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
  • Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
  • Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device". 
  • Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
  • Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go running window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
  • Now restart your computer again.
  • Open the Run window again, type “services.msc” and press ok to get services window.
  • Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
  • Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
  • Repeat the same exercise on “Function Discovery Resource Publication” as well
  • Windows image acquisition stop and restart the service 

Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.

If you are accessing Windows 10, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

Reinstall the drivers from the Software and drivers page

If the error persists, Try installing the printer with windows built-in driver

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[rdrewjr]

Thanks for the very thorough email.  I did this twice but I am still having the same problem.  I looking back at all my steps.  This problem started when I installed my new comcast router and I hooked the printer right to the router.  I should have left everything wireless...lol...any other tricks?

[Jay_G24]

I would like to know, is your router set to work on a 2.4 GHz network or 5 GHz network band?

Let me know!

[robertdrewjr]

5 GHz network band

[Jay_G24]

The printer is not compatible with a 5GHz network, the printer only supports connectivity to a 2.4Ghz network.

Hope this helps1

[robertdrewjr]

Thanks for the follow up.  I can print on my other computer in the home along with my two ipads.  I have a home computer and I have a work computer.  The work computer is the one with the issue (and I the one I print from the most).  Thanks

[Jay_G24]

Could you make sure your computer and the printer are on the same network before printing?

Keep me posted with the results