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‎01-06-2022 07:34 PM - edited ‎01-06-2022 07:35 PM

HP Recommended
Operating System: Mac OS X 10.8 Mountain Lion

I purchased a HP Deskjet 2752e on Dec 17, 2021, and have experienced issues with printing ever since. I have called customer service on numerous occasions only to have the issue repeat itself. Since it is still under warranty, I want to find out how to go about returning this product? Please let me know what the process is, as I cannot find it on your website. I do not wish to be stuck with a device that can only maintain a WiFi connection while I am on the phone with customer service. Extremely disappointed with this purchase!

 

P.S.

I have also used my Samsung S9 to print and it will not let me print from this device either.

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3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-06-2022 07:49 PM

HP Recommended

Did you purchase this product directly from HP or from a retailer? If from a retailer, it should be returned there. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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1 REPLY 1

‎01-06-2022 07:49 PM

HP Recommended

Did you purchase this product directly from HP or from a retailer? If from a retailer, it should be returned there. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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