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‎04-13-2016 04:20 PM

HP Recommended
Product: Officejet 5740 e-All-in-One
Operating System: Microsoft Windows 7 (64-bit)

I got a new Officejet 5740 e-All-in-One and set it up a few days ago. It is set up to a router that is also an modem.  I set up no web services.  My network is password protected and I'm the only one on it.

 

A couple times I happened to walk  past the printer and there was a screen that said there was a download in progress, and it showed the percent complete. This surprised  me because I have not set up web services for the printer.

 

I cancelled the download both times.  The second time I  accidentally tapped the screen again.  I don't know which button I hit, but it printed out a message that said my printer is now web enabled.  It also said my printer has an email address.

 

I went into web setup  and it looked to me like I had not set up the web.

 

1. What could this possibly be downloading?  

 

2. If it does complete a download while I'm not looking, will there be a record of this?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-14-2016 05:49 PM

HP Recommended

Hi @Andrew111,

 

Thanks for reaching out to the HP Support Forums for a solution to your printer issue.

 

I understand that you are using an HP Officejet 5740 e-All-in-One Printer with a Windows 7 computer and the you noticed that the printer display said there was a download in progress which surprised you because you though that you had not set up web services. I would like to help with that.

 

You mentioned that the printer has its own email address. Web services would have had to have been enabled for the printer to have an @hpeprint.com email address. It is possible to turn the ePrint and HP Printables off once the HP Web Services has been enabled. 

 

The download that was in progress was likely a printer update, which will come through automatically. Nothing to do with the computer. I do not believe that there is a record of the printer updates kept anywhere.

 

Please let me know if this answers your question..
 
In fact, if this helps with your inquiry, please click the "Accept as Solution", and the "thumbs up" buttons down below in this message. 🙂
 
Thanks!

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.


rb011
I work on behalf of HP

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-14-2016 05:49 PM

HP Recommended

Hi @Andrew111,

 

Thanks for reaching out to the HP Support Forums for a solution to your printer issue.

 

I understand that you are using an HP Officejet 5740 e-All-in-One Printer with a Windows 7 computer and the you noticed that the printer display said there was a download in progress which surprised you because you though that you had not set up web services. I would like to help with that.

 

You mentioned that the printer has its own email address. Web services would have had to have been enabled for the printer to have an @hpeprint.com email address. It is possible to turn the ePrint and HP Printables off once the HP Web Services has been enabled. 

 

The download that was in progress was likely a printer update, which will come through automatically. Nothing to do with the computer. I do not believe that there is a record of the printer updates kept anywhere.

 

Please let me know if this answers your question..
 
In fact, if this helps with your inquiry, please click the "Accept as Solution", and the "thumbs up" buttons down below in this message. 🙂
 
Thanks!

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.


rb011
I work on behalf of HP

Was this reply helpful? Yes No
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