Printer - Set up - problem - HP Laserjet M15a

[Maydez]

Hello everyone, 

I just purchased a new laser printer - HP LaserJet Pro M15a. I tried setting up the printer but it refuses to print. I did as instructed but when i try to print, a error message appeared "Printing Error". The printer starts to work but it only print the very top of the page most of the time. 

I tried deleting the driver to start again the set up (i think i am at the fifth time trying). 

Does anyone have encoutered this problem or maybe know how to fix it ? I am starting to be really desesperate, as i need to print documents for work and i already spend at least three hours on it...) 

Thank you for reading my message (and i am sorry for any language mistakes as i am not a native english speaker)

[praveen196]

@Maydez Welcome to HP Community!

I understand that you are facing a printing issue.

I would suggest you try the Windows built-in drivers. Follow the steps below: 

  

•    Go to Control Panel - Devices and printers - Click on "Add printer" and follow the on-screen instructions. 

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated. 

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane. 

  

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help 

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