• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎12-03-2022 07:32 AM

HP Recommended

Screenshot_20221203-145239_HP Smart.jpg

I am trying to set up my HP Envy 6020e printer. I am using the HP Smart app on my mobile phone for the setup process. It goes through all of the setup steps just fine until it gets to the last step and then I receive that error message. I have also tried to do it via the HP Smart app on my PC but I get the same results. I have tried to research for troubleshooting tips online but have not found any helpful solutions. Any assistance would be appreciated.

The following are my Wifi Network specs, if that helps:
Protocol:  Wi-Fi 5 (802.11ac)

Security Type:  WPA2-Personal

Network Band:  5 GHz

Network Channel:  100

Link Speed (Receive/Transmit):  260/260 (Mbps)

 

Thank you

Category:
4 people had the same question
1 REPLY 1

‎12-07-2022 07:23 AM

HP Recommended

Hi @FDietl,

 

Welcome to the HP Support Community

 

I understand you are getting an error message EBS00P0004 on your HP SMART App. Not to worry I will help you to get a resolution to resolve the issue.

 

Please follow the steps mentioned in this document: HP printers - 'We're sorry, something went wrong error

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.