Printer Will Not Print in Color - Windows 11

[PatrickMC9195]

I have installed the HPSmart app on my Windows 11 machine, and installed my printer using the app.  When I print a test sheet from the app, it comes out in color.

When I try to print any color document from any other app, it will not print in color - only grayscale and monochrome are the color options.  I see nothing in the printer window settings where I have a color option.

Any help resolving this would be appreciated.

[Kumar0307]

@PatrickMC9195, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to print in color using the HP Smart app. have you tried reinstalling the app?

Install the printer using the TCP/IP port:

Check for any pending Windows updates first.

1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color. Open the File > Print

Hope this helps! Let me know how it goes. 

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