Printer alignment Fails

[Roger_C5]

My printer will not pass alignment always fails about half way though. All ink cartridges are all about 3/4 full. I went through the troubleshooting steps and the alignment printout is almost all blank. I recently replace the 3 color cartridges and the Magenta/Cyan printhead because I was not getting any blue or green colors. The print quality printout looks OK now after replacing the 3 colors and 1 printhead but keeps failing alignment and every time I try to print something it asks me to do the alignment first. For what I have replace I almost could have brought a new printer. So has anybody else have this same problem about alignment failure.

[Kumar0307]

@Roger_C5, Welcome to the HP Support Community!

Are you able to make standalone copies in black?

Let us try these steps to resolve this issue: 

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Also, perform the steps mentioned in this document.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Roger_C5]

I tried all theses steps Reset printer 2 times same results, the software and firmware where up to date. The paper is new inkjet paper fresh out of the box the same paper I have always used. Went through the troubleshooting steps no luck but the alignment printout was about 90% blank but the print quality report looks OK. Looks like I am going to have to take to a repair center which is about 30 miles away. Its not under warranty so is it alright to take it some place closer.

[Kumar0307]

@Roger_C5

That's Unfortunate. If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!