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‎01-15-2022 05:21 PM

HP Recommended
Product: HP ENVY 5661 e-All-in-One Printer

Greetings,

    Not sure if there is an answer for this, but I purchased my printer from someone on FB marketplace. They told me they deactivated everything, but after calling HP today, they said it's still not inactivated. The seller has already moved, and I don't really have a way to contact them. Is there a way to reset this?

1 person had the same question
1 REPLY 1

‎01-18-2022 10:10 AM

HP Recommended

Hi @ZenPanda,

 

I'd like to help!

 

I understand your printer is already enrolled in instant ink and you would like to cancel the account.

 

To cancel the old account you would need the account information from the previous owner or you can reach theHP Instant Ink team(contact info can be found on the home page) in your region for further assistance.  

 

Refer to the document to cancel the account -https://support.hp.com/ee-en/product/hp-photosmart-microlab-printers/3467982/document/c03767641

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping,

 

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