Printer appears to work but delivers blank copies.

[chi-girl]

My printer appears to work but prints blank copies.  I performed all HP suggested diagnostic testing, including unplugging plus, resetting printer, etc.  I cannot talk to a real person because my warranty is expired.  Very frustrating.  I have been working on the issue for 2 days.  Please help!  and thanks...chi-girl

[sandytechy20 · Accepted solution]

@chi-girl

Welcome to HP forums, I see that your printer is making blank copies.

Check the scanner bar functionality

1. Remove any original documents or photos from the scanner glass.

2. Lift the scanner lid slightly, and then press the Copy button or icon.

   If the scanner light does not move or illuminate, the scanner mechanism requires servicing. Go to the end of this document to contact HP to service the printer.

Meanwhile:

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

Update the printer firmware

Refer this HP document for more assistance:- Click here

You can also refer to this HP document for more troubleshooting steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[chi-girl]

WOW!  So much appreciate your help, Sandytechy20!  Scanner worked, but somehow fooling around with the onscreen printer wireless settings did the trick.  I am not sure what was actually wrong, but now it works.  Many, many thanks.  Cat

[sandytechy20]

@chi-girl

Thanks for the reply.

I appreciate your time and effort.

Good to know that the issue is resolved.

Feel free to contact us in future you need any assistance.

Cheers.