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‎04-02-2019 01:31 PM

HP Recommended
Product: Hp envy 4522

HP ENVY 4522 getting printer blocked message on my Samsung phone when trying to print 

282 people had the same question
1 REPLY 1

‎04-03-2019 01:36 PM

HP Recommended

@RC74

 

A warm welcome to HP Support Community!

Printer blocked message typically appear when there is a possible out of paper, paper jam or door open error.  To help you troubleshoot these issues, the HP Print Service Plugin provides a notification that allows you to open or install the HP Smart app, if it is not already installed.

1.) Swipe down on the screen to display the notifications, and then tap the HP Print Service Plugin notification to install or open the HP Smart app.

NOTE: 

You can also download and install HP Smart from 123.hp.com.

Tapping the printer error message from the HP Print Service Plugin.

 

2.) From the HP Smart app, tap the Message icon  to get more help troubleshooting the issue.

Tapping the Message icon in the HP Smart app

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

3 people found this reply helpful
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