Printer cancels all my prints

[winforcy]

Why does my printer continually cancel my print jobs

[VikramTheGreat]

Hi @winforcy,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your printer is continually cancelling print jobs, this is often due to a driver issue, print queue corruption, or misconfigured settings. Here’s how to resolve it:

Steps to Fix Print Jobs Being Cancelled

1. Run HP Smart’s Diagnose & Fix Tool

• Open the HP Smart app.
• Click “Printer Settings” > Diagnose & Fix.
• Let it scan and automatically resolve common issues like driver conflicts or queue errors 
   

2. Perform a Root-Level Driver Reinstallation

This clears out any corrupted or conflicting drivers:

1. Uninstall HP Software:
   • Go to Control Panel > Programs > Uninstall a program.
   • Remove all HP printer-related software.
2. Remove Printer from Devices:
   • Go to Settings > Bluetooth & devices > Printers & scanners.
   • Remove your HP printer.
3. Clear Driver from Print Server:
   • Press Windows + R, type printui.exe /s, and press Enter.
   • Go to the Drivers tab, select your HP driver, and click Remove.
4. Restart your PC.
5. Reinstall using HP Smart:
   • Download from HP Smart.
   • Add your printer and follow the setup instructions

3. Check Printer Settings

• In the HP Smart app, go to Advanced Settings (opens the Embedded Web Server).
• Check for any settings under Job Retention, Timeouts, or Security that might be cancelling jobs automatically 

✅ 4. Update Firmware

• From the HP Smart app or Embedded Web Server, check for and install any available firmware updates.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support