Printer cannot detect USB connection

[husain_haider78]

Earlier my printer was working good but I don't know what happened now it is not connecting from USB even if I have connected USB cable.

[atharva_gp]

@husain_haider78,

Thank you for reaching out to the HP Support community!

Please provide the below information to assist you with an accurate resolution.

• Do you have any security software or antivirus installed on your PC?
• The USB port that you are connecting the printer with is that USB 2.0 or USB 3.0?
• Are you using any USB hub?

Let's try these steps:

Step 1: Power Reset

• Make sure this printer is plugged into a direct wall, not a surge protector.
• Turn the printer on.
• Wait until the printer is idle and silent before you continue.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Disconnect the USB cable.
• Unplug the power cord from the wall outlet. Wait at least 60 seconds
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.
• Re-connect the USB cable
• Check if the PC identifies the USB connected printer
• Try to print, if the issue persists proceed to the next step

Step 2: Try another USB port/cable

• Check if the USB cable works on other PC.
• Try connecting the printer to a different port and check if that works
• Try a different USB cable and check if that helps
• If you are using a USB hub, try to connect the printer directly to the PC and check if it works.

You can refer to this document for further assistance.

Let me know if this information helps or if you need any further assistance. 

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