Printer claiming genuine cartridges are damaged

[atram15]

I have an all-in-one HP Photosmart 7520.  My main black cartridge was running low so I replaced it with a genuine HP 564 XL black cartridge and got a message that the cartridge is missing or damaged. I took it out and put it back in the same way I have installed many other ones in the past. After a few attempts, and after restarting the printer, I decided that maybe the cartridge is indeed bad, so I opened up another brand new one and installed it. Same thing. Now I am $100 out and the printer still tells me there is a problem with the cartridge when there obviously is not. Sounds like the printer is messed up, not the cartridges, but I am completely miffed about having just opened two cartridges worth more than $100!  Any suggestions for how to make the printer work?  Or how to get in touch with customer service?  I'd say HP owes me two new cartridges...

[sandytechy20]

@atram15

Welcome to HP support community.

Clean the ink cartridge and printhead contacts

1. Gather the following materials:

   • A clean, lint-free cloth

   • A clean, dry cotton swab

   • Distilled or bottled water

        CAUTION: 

     Do not use tap water, platen cleaners, or alcohol because they might contain contaminants that can damage the contacts.

2. Open the ink cartridge access door.

3. Wait until the printer is idle and silent before you proceed.

4. Disconnect the power cord from the rear of the printer.

5. Press the tab inward on the front of the ink cartridge to release it, and then pull up on the ink cartridge to remove it from the slot.

   Figure : Removing the ink cartridge

   

6. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then clean ink cartridge contact.

   Figure : Example of the copper-colored ink cartridge contact

   

7. Place the ink cartridge to the side with the contacts facing upwards.

8. Moisten a cotton swab, and then wipe the contacts inside the printhead.

   Figure : Cleaning the printhead contacts

   

9. Carefully reinsert the ink cartridge into the correct colored slot, and then press down on the ink cartridge until it clicks into place.

   Figure : Insert the ink cartridge

   

10. Repeat these steps for other ink cartridges.

11. Close the ink cartridge access door.

You can refer this HP document for more assistance:- Click here

(Note:Though the title of the document is different, these steps should fix the issue)

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.