Printer code

[A_Sheikh]

Printer shows error code every time I turn on. Tried to do hard reset, but on opening the printer, the cartridges don’t move so unable to remove them. Have tried disconnecting power table few times but now printer screen is stuck on “hp” and nothing happens. 

[Kumar0307]

@A_Sheikh, Welcome to the HP Support Community! I’m here to help.

I understand the printer is stuck. Perform the steps mentioned in this document - Carriage jam or E3 error

Check for any jammed papers inside the printer - Paper Jam Error

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

If the issue persists, I'm afraid this is a hardware failure. 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

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Have a great day!