Printer configuration problem.

[neodoc1]

My printer stopped printing and says there is a Configuration Problem 0x80070570. I updated the firmware and downloaded and installed the available HP Universal Scan-full feature software & driver (ARM64) package.Problem persists. Any suggestion? 

[Max3Aj]

Hello @neodoc1, and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

The error 0x80070570 typically indicates a corrupted installation or configuration file, and it's especially common on Windows 11 ARM64 systems when using HP Universal Scan or full-feature software packages.

Here are the steps to resolve this issue:

Perform a Hard Reset on the Printer

1. Turn the printer on.
2. Wait until it's idle and silent.
3. Disconnect the power cord from the rear of the printer.
4. Unplug the cord from the wall outlet.
5. Wait 60 seconds.
6. Plug the cord directly into a wall outlet (avoid surge protectors).
7. Reconnect the cord to the printer and turn it on.

Uninstall HP Software Completely

1. Open Control Panel > Programs > Uninstall a program.
2. Remove all HP-related software (especially HP Universal Scan).
3. Restart your PC.

Use HP Smart App/HP App Instead

HP Universal Scan may not be fully compatible with Windows 11 24H2 ARM64 systems yet. As a workaround:

1. Download HP Smart/HP App
2. Use the Diagnose & Fix tool built into HP Smart:
   • Open HP Smart.
   • Click Diagnose & Fix (bottom left).
   • Follow on-screen instructions.

HP Printers - Error messages on HP Smart when printer setup or printing on a wireless network due to...

Use Windows Scan as Temporary Alternative

If scanning still fails:

1. Go to Settings > Bluetooth & Devices > Printers & Scanners.
2. Select your printer > Scanner Settings.
3. Click Get Scanner App to install Windows Scan from Microsoft Store.
4. Use it until HP releases updated ARM64-compatible scan software.

HP Scan - HP Scan software fails to install on a Windows 11 PC with an ARM64 processor (Emerging iss...

Check for Firmware Updates

Visit HP Software & Driver Downloads and enter your printer model to ensure the latest firmware is installed.
Update the firmware on an HP printer | HP® Support

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support