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[KR3330]

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[Hawks_Eye]

Hi @KR3330 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

The error code EBS00P0013 on your HP LaserJet MFP M140we printer typically points to a network setup or communication issue, even though the printer reports an internet connection. 

Here's a step-by-step guide to troubleshoot and resolve the problem:

1. Verify Network Connection

• Check Printer's IP Address:
  • Print a Network Configuration Report from the printer's control panel.
  • Ensure the printer has a valid IP address (e.g., 192.168.x.x). If the IP starts with 169.x.x.x, it means the printer isn't properly connected to the network.
• Reconnect to Wi-Fi:
  • On the printer's control panel, go to Setup > Network > Wireless Setup Wizard.
  • Reconnect the printer to your Wi-Fi network and ensure the correct SSID and password are entered.

2. Assign a Static IP Address

• Access Router Settings:
  • Open a web browser and enter your router's IP address (e.g., 192.168.1.1).
  • Log in using your router credentials.
• Assign Static IP:
  • Locate your printer in the list of connected devices and assign a static IP address to it.
• Manually Configure on Printer:
  • On the printer, go to Setup > Network > Manual IP Address Settings and input the static IP you assigned.

3. Update Printer Firmware

• Visit the HP Support website and check for any firmware updates for your printer.
• Download and install the updates to ensure compatibility and improved performance.

4. Reset Network Settings

• On the printer's control panel, go to Setup > Network > Restore Network Settings.
• Reconnect the printer to your Wi-Fi network using the Wireless Setup Wizard.

5.  Use HP Smart App for Setup

• Open the HP Smart app on your computer or mobile device.
• Remove the printer from the app and re-add it by following the setup instructions.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye